Master Safari Adventures Privacy Policy

Protection of your personal information is most important to us. Hence, we want you to understand our Privacy Policy and what impacts it has on you. If you have any questions about anything below, contact us info@www.makwavisafaris.com for clarification.

What is personal information?

Personal information is information that can be used to identify you. Such information usually includes your name, address, email, information about your health, travel itineraries, plans, etc.

How do we collect personal information?

There are different ways when talking to our managers by phone, by email, live chat on our website or by other for the personal information to reach our company. The clients like you provide this information means of digital and traditional communication.

Furthermore, your personal information may be provided to us by the third parties, such as travel agents and agencies, travel marketplaces and platforms, insurance providers and people, who are making a booking with us on your behalf.

Booking your travel with us

While booking your travel to Tanzania with Master Safari Adventures, both directly and through the network of our partnered travel agencies, travel marketplaces and other travel professionals and resources, you consent to the collection, use and disclosure to the third parties, which are various accommodation and third party travel experiences providers in Tanzania and the Tanzania National Parks Authority, the below information:

• Your passport information (name, age, nationality and number)
• Residency
• Email address and phone number, emergency contact number
• Insurance details
• Health and medical information
• Meals and nutrition
• Tour details (hotels and itinerary)
• Payment information

Sometimes our adventures involve the use of third-party providers of accommodation, such as hotels and lodges, and travel experiences, for example hot air ballooning in Serengeti. To make these parts of your adventure happen, we may need to provide your personal information to these providers, for example our partnered hotels are always asking for the dietary and nutrition information to provide excellent and safe service. These third parties, however, may not use your personal information for any purposes, but to provide services related to your tour to Master Safari Adventures. By booking our adventure trips you agree to these disclosures.

In addition to that, we may use your personal information for the following purposes:

• Recommending the most suitable travel products to you and helping you to understand if they will be safe and enjoyable;
• Providing information about our travel products;
• Providing customer care and support services and resolving any issues related to our travel products;
• Making sure that our travel products are safe for you;
• Exercising regular business administration tasks (such as accounting);
• Making sure that we as a company are complying with the prevailing laws and regulations of Tanzania and other countries.

Booking your adventure through a travel agency

If you book your trip with Master Safari Adventures through one of our partnered travel agents or agencies, you understand and acknowledge that we will be collecting your personal information from them.

Booking on behalf of other travelers

If you are making a booking with our company on behalf of another person (e.g. your travel companion or when our trip is a gift you are making), you should ensure that the person for whom a booking is made is made aware of this policy and our terms and conditions.

Marketers

Our company is working with many partners from all over the world. These partners help us to promote our adventure travel trips (usually by providing consulting and marketing services), generate leads for us, etc. For better targeting and more effective marketing we sometimes disclose generalized, non-identifiable information about our customers to them.

Reviews

If you leave a review about your travel experience with Master Safari Adventures, this review may be published on our website with your name indicated there (unless you used a nick-name while publishing it).

Provision of the personal information under the law

We may also disclose your personal information in the cases described in the prevailing laws of Tanzania and the countries where we operate. Such cases may include a court order or other legally valid order of inquiry.

We may also disclose personal information in the cases of defending against legal claims or preventing actual or suspected harm to property or loss.

Medical information

We may share your medical and health-related information with the relevant medical personnel should it become necessary. Medical information is not shared with the third-party providers of travel experiences or the government, unless the circumstances of such a disclosure warrant that it is in your vital interest. You may always opt out from providing us with your medical and health-related information, however, it is highly recommended you provide this information to make sure that your experience with us is safe.

Job applications

If you apply for a job with Master Safari Adventures, we will collect and use your personal information to determine if you are fit for the role you are applying for. If your job application is successful, then your personal information will be stored at our human resources department in accordance with the established protocols.

Protection of your personal information

Our company is taking reasonable technical and other measures to make sure that all types of personal information at our disposal are stored safely and securely and are not accessible by the unauthorized parties. A limited number of our staff (normally a manager handling your booking and your trip leader) are aware of your personal information.

We regularly audit our website, looking for security holes and/or other vulnerabilities.

In addition to that, we do not store your personal information longer than it may be necessary for the provision of our services.

Personal information of the minors

We do not knowingly collect personal information from the minors (under 18). If you are a minor, parental consent or consent of a legal guardian is required for you to use our services.

No paid disclosure to the third parties

We never sell our customer lists to any third parties. The only cases when we may disclose your personal information to a third party are described above, and such disclosures are never pecuniary in nature.

Photo and Video

Sometimes your photo or video may be taken by a member of our staff, a professional photographer hired by us or by another traveler. Our professional photographers are instructed to always seek permission before making a photo. However, it is advisable to inform your trip leader, a photographer and other trekkers in advance if you do not want to be photographed.

Sometimes, we may appoint a professional photographer to the group for making promotional images to be posted on our website or used in our printed brochures and other publications.